We want you to order with confidence. This policy applies to eligible retail purchases made directly through shopimmore.com.
Return window and condition
Contact info@shopimmore.com within 14 days after delivery to request return authorization. Eligible items must be unworn, unwashed, unaltered, free from fragrance, cosmetics, pet hair, and other signs of use, with original tags and packaging intact. Returns sent without authorization may be refused.
Items that cannot be returned
Final-sale items, gift cards, intimate or hygiene-sensitive goods, customized products, and items damaged after delivery are not returnable except where required by law. Any item-specific restriction will be disclosed on its product page.
Refunds and exchanges
Approved refunds are issued to the original payment method after inspection. Original shipping charges are not refundable unless we shipped an incorrect or defective item. For a different size or color, contact us; exchange availability is not guaranteed. Customers are generally responsible for return shipping unless the item arrived incorrect, defective, or damaged in transit.
Order problems
Report an incorrect, defective, or transit-damaged item within 5 days of delivery. Include your order number and clear photographs of the item, shipping label, and packaging so our team can review the issue promptly.